The face of risk is constantly changing in the UK agricultural sector, with a diverse range of potential claims situations arising from their daily activities. Farmers are producing high-tech crops and biofuels, investing in tourism infrastructure and retail, and sending out driverless vehicles onto their land. All of these measures have required additional cover and claims support, specialist knowledge and a proactive approach to cost management.

Crawford Agriculture

Crawford® Agriculture, the UK’s leading agricultural and rural claims offering from Crawford & Company®, guarantees local, personable, dedicated professionals who specialise in the increasing risks and diversification of the modern rural economy.

Boasting the largest dedicated network of specialist agricultural adjusters in the country, our highly experienced team provide comprehensive and expert claims services to our clients on all agricultural and associated rural industries. 

We are able to tailor a unique claims proposition for each individual client that:

  • Responds quickly so we can help policyholders keep their businesses running
  • Promotes the importance of farmers and the rural community
  • Champions the importance of brokers, their local service and clientele
  • Delivers customer satisfaction at every opportunity
  • Develops alongside the ever-changing face of risk in the agricultural sector

We respond proactively to customer needs and have developed handling arrangements to resolve the specialist and technical nature of claims in the shortest possible time.

Skills & Resources

Our specialist adjusters are based within their local rural communities. Many members of our team come from agricultural backgrounds, as well as having insurance qualifications.

The rural economy is fantastically diverse and Crawford Agriculture can respond or pre-empt this dynamic with access to cross-class skills such as liability, fraud, subsidence, major loss, high net worth, environmental, renewable energy, contractors, chartered surveyors and solicitors.

Our ability to respond quickly to claims is supported by:

  • Agricultural team licences for claims expertise in specialist areas such as crops, poultry, livestock, farm buildings and forestry
  • Validation tools including an intranet database with technical information, policy wordings, philosophies and clauses
  • Internal audits undertaken to ensure continual high standards
  • Consistently administered customer satisfaction surveys
  • Investment in training and graduate programmes to ensure succession planning, team development and growth of specialist knowledge conducted in partnership with leading agricultural colleges and universities
  • Delivery of market leading training to clients and their staff

How to make a claim


If you need to make a claim on your policy please check the coverage and then contact your Insurance Adviser. If for any reason you cannot contact your Insurance Adviser please contact iFarm at:


Claim Notification Company: Crawford and Company

Telephone: 01604 672400 or 01604 672430

Out of Hours: 0141 229 7500 or 07392 868014


Address: 70 Mark Lane, London, EC3R 7NQ


Our claims helpline is available 24 hours a day, 7 days a week

Please note when making a claim, you must follow the Claims Condition under your policy as defined under General Condition 3) Claims, or Section 7, Claims Conditions, as applicable.

In respect of legal expenses cover you should – as soon as you are aware of an incident – call the 24 hour Legal Advice helpline below to get legal advice without delay (quoting your policy number).


Claim Notification Company: Arc Legal Assistance Ltd


Advice Line Tel. 0344 770 1040

Address: Arc Legal Assistance Ltd, PO Box 8921, Colchester, CO4 5YD

iFarm Motor Claims


iFarm Motor policies incepted/renewed after 1st March 2019

Claim Notification Company: Broadspire, by Crawford and Company

Telephone: 020 3978 2870

Email: (all claims)

Address: Ashton House Central 2nd Floor, Silbury Boulevard, Milton Keynes, MK9 2AH

Windscreen Recommended Repairer: Auto Windscreens


iFarm Motor policies incepted/renewed before 1st March 2019

Claim Notification Company: MFS Davies Group on behalf of MS Amlin

Telephone: 020 3978 2870

Email: (all claims) or (Agricultural Vehicle windscreen only)

Address: PO Box 12397, Colchester, CO1 9QN

Windscreen Recommended Repairer: National Windscreens        

Holderness House 3,
Crabtree Hall Business Centre,
Little Holtby,

Tel: 0203 978 2870

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iFarm Underwriting Ltd is a trading name of Imperium Insurance Management Ltd, who is an Appointed Representative of Direct Insurance Group PLC, authorised and regulated by the Financial Conduct Authority, Firm Ref. No. 306080. You can check this on the Financial Services Register. Direct Insurance Group is covered by the Financial Ombudsman Service.
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Registered in England and Wales, Company No: 3149879. Registered Office: 129 High Street, Billericay CM12 9AH © 2014 Direct Insurance Group PLC. ©. Direct Insurance London Market.

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